Shipping & Delivery Policy

Subees Organic ("we", "us", or "our") operates https://www.subeesorganic.com (the "Website"). By placing an order through our Website, you agree to the terms outlined below.

Our goal is to make your ordering and delivery experience as simple and reliable as possible.

1. Order Processing

All orders are subject to product availability.

We make every effort to keep our stock information accurate. However, in the rare event that an item becomes unavailable after an order has been placed, we will contact you and inform you of the available options.

2. Shipping Across Pakistan

We currently deliver orders nationwide across Pakistan.

Orders are shipped through TCS and other courier services where required.

3. Shipping Charges

Our standard shipping charge is Rs. 300 per order.

Orders above Rs. 3,000 qualify for free shipping.

Any applicable shipping charges will be shown during the ordering process.

4. Delivery Time

Orders are generally delivered within 2–5 business days.

Delivery times may vary depending on your location, courier operations, weather conditions, public holidays, or other circumstances outside our control.

Some remote areas may require additional delivery time.

5. Cash on Delivery

Cash on Delivery (COD) is available nationwide across Pakistan, subject to courier service availability in the destination area.

Please provide an active phone number and complete delivery address when placing your order so that the courier can contact you when required.

6. Bank Transfer

We also accept payment through online bank transfer.

If you choose to pay through bank transfer, please contact us for the current payment details.

Your order will be processed once the payment has been received and confirmed.

7. Order Confirmation

We may contact you by phone or message to confirm your order before dispatch.

Orders may be delayed or cancelled if we are unable to verify the order or reach the customer using the information provided.

Please make sure your name, phone number, city, and complete delivery address are correct before placing your order.

8. Changing Your Delivery Address

If you need to change your delivery address, please contact us as soon as possible.

We can only guarantee an address change if the order has not yet been dispatched.

Once an order has been handed over to the courier, we may not be able to change the delivery address.

9. Order Cancellation

Orders can be cancelled before dispatch.

Once an order has been dispatched, cancellation is no longer possible and the order will be subject to our return policy where applicable.

10. Tracking

Once your order has been dispatched, tracking information will be shared where available.

You can use the tracking information provided to follow your shipment through the courier service.

11. Delayed Deliveries

We aim to deliver orders within 2–5 business days. However, delays can occasionally occur because of courier operations, weather, public holidays, incorrect address information, or other circumstances outside our control.

If your order has not arrived within the expected delivery period, please contact us with your order number so we can assist you.

12. Damaged or Incorrect Orders

Please inspect your parcel as soon as you receive it.

If you receive:

• a damaged product;

• a leaking or broken product;

• the wrong product; or

• an item that does not match your order,

please contact us within 24–48 hours of delivery.

To help us resolve the issue quickly, please provide:

• your order number;

• clear photographs of the parcel;

• clear photographs of the product and any damage; and

• a brief description of the issue.

Please keep the original product and packaging until your case has been reviewed.

13. Returns

Eligible return requests must be submitted within 5 days of delivery.

We do not accept returns due to change of mind.

A product must be returned in its original condition and packaging.

Products that have been used, opened, or have a broken bottle/seal are not eligible for return.

Because our products include oils, soaps, and other personal-use products, we cannot accept opened or used products for hygiene and product-integrity reasons.

14. Return Eligibility

Returns may be considered in cases such as:

• receiving the wrong product;

• receiving a damaged product; or

• receiving a product with a verified issue attributable to the order or delivery.

All return requests are subject to review by Subees Organic.

A return does not automatically guarantee a refund or replacement until the issue has been reviewed and approved.

15. Return Shipping

If a return is approved, we will provide instructions for sending the product back to us.

The responsibility for return shipping costs will depend on the reason for the approved return and will be communicated to the customer at the time the return is authorized.

16. Refunds and Replacements

Once an approved returned item has been received and inspected, we will determine the appropriate resolution.

Depending on the circumstances, the resolution may include:

• a replacement product;

• store credit; or

• a refund, where applicable.

We will communicate the approved resolution to the customer after reviewing the returned item.

17. Unreceived or Refused Parcels

If a parcel is refused, rejected, or returned because the customer could not be reached, the address or phone number provided was incorrect, or the customer otherwise failed to receive the parcel, additional shipping or re-delivery charges may apply.

Please contact us as soon as possible if you are having difficulty receiving your order.

18. Out-of-Stock Items

If an item becomes unavailable after an order has been placed, we will contact you regarding the affected item.

Depending on availability, you may be offered a replacement, a later dispatch, or a refund for the unavailable item.

19. Customer Responsibility

Customers are responsible for providing accurate delivery information, including:

• full name;

• active phone number;

• complete address;

• city; and

• any other information necessary for successful delivery.

Subees Organic cannot be held responsible for delivery problems caused by incorrect or incomplete information provided by the customer.

20. Contact Us

For questions regarding your order, shipping, returns, or delivery, please contact us at:

Email: subeesorganic@gmail.com

Please include your order number whenever contacting us about an existing order so that we can assist you more quickly.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at subeesorganic@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at subeesorganic@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at subeesorganic@gmail.com.